We learn the whole thing
Your systems, your people, your practice software, your deadlines and your quirks. Nothing has to be rediscovered at the point of an incident.
IT that’s owned, not just supported.
One accountable partner for your firm’s technology. Someone who already knows your systems, your team and how your practice runs, so nothing has to be explained twice. The same team can build and host your website too.
25 Google reviewsQuarterly rolling contractWalk away after three months
Also from Tristar: web development and managed hosting.
Hover or tap a ring or icon to see what it covers.
Accredited, certified and independently reviewed, rather than a wall of vendor logos.
Daily frustrations add up.
A client file becomes inaccessible. You call IT and explain the issue. Remote support cannot see the problem and asks you to call again. You call again, and repeat everything to someone new.
Individually these moments are tolerable. Over time they become tiring, and confidence starts to erode.
Most firms don’t change IT providers because of one major failure. They change when they realise what the small interruptions have been costing them.
- Nobody has the full pictureEvery issue starts from scratch, with the context rebuilt by whoever picks up the phone.
- The same interruptions keep returningFaults resurface because no one owns the root cause for long enough to remove it.
- Time disappears between suppliersYour practice software vendor, your connectivity provider and your IT company each point elsewhere.
- Billable hours quietly leakFee earners spend their day on admin that nobody records, bills or recovers.
Like having your own CTO.
Many professional firms rely on an internal CTO who understands every system, every vendor, the security position and how the firm actually operates. The Tristar Partnership Model delivers that oversight without the hire, and it works in three moves.
One partner owns it
A named account partner stays accountable for the whole environment. Vendors, systems and changes are coordinated with the full picture in mind, so nothing falls between suppliers.
We improve it on a schedule
At each Partnership Review we go through systems, vendors, connectivity and security together, and agree what gets better before the next one.
“When an issue comes up, you speak to someone who already has the context, and one person stays accountable for the whole environment.”The idea behind the Partnership Model
IT first, with web and hosting beside it.
Tristar began as a web agency in 1999, added IT support in 2001 and hosting in 2002. IT Support is now the largest of the three and the one that holds the others together: one partner stays accountable across all of it.
Since 2001
IT Support
Tristar Support began looking after whole IT functions, and is now the largest of the three. Managed and co-managed IT for firms of roughly 20 to 500 users across Hertfordshire and North London.
- Managed IT and service desk
- Cyber security and compliance
- Cloud and Microsoft 365
- Strategy and Partnership Reviews
Since 1999
Web Development
Where the company began, as Tristar Web Solutions. Websites, ecommerce and bespoke software for smaller businesses, online retailers, and agencies needing white-label help.
- Responsive design and UX
- Shopify, WooCommerce, OpenCart
- Bespoke software development
- SEO and webmaster services
Since 2002
Hosting
Tristar Web Hosting put our own servers into secure UK facilities. Fully managed, for our web clients, for ecommerce businesses, and for firms that need hosted desktops.
- Fully managed hosting
- Managed dedicated servers
- Hosted desktops and private cloud
- Backup and disaster recovery
Firms that bill by the hour.
When an hour of downtime is an hour nobody can bill, IT stops being an overhead and starts being the thing that decides the week.
Accountancy firms
Practice software that must not fall over in January, client data that must not leak, and seasons where the whole firm works late.
IT for accountants
Law firms
LEAP, Clio and Proclaim supported properly, with the evidence SRA, Lexcel and GDPR reviews ask for already in order.
IT for law firms
Financial services
Advisers and brokers who need continuity, clean audit trails, and a provider who can answer a compliance questionnaire without flinching.
IT for financial firms
Healthcare practices
Patient data, clinical systems, and the kind of uptime where “we will look at it tomorrow” is not an acceptable answer.
IT for healthcareWhat clients say.
Twenty-five years of firms not having to think about their IT.
25+Years in business, family-owned since 1999
3Divisions under one roof: IT, web and hosting
25Google reviews from clients across Herts and London
1Accountable partner for each firm, by design
Large Cloud
Book your free Partnership Review.
Thirty minutes with a senior engineer, on a video call. You keep the written summary either way.
- Twenty to thirty minutes
- Written summary you keep
- No obligation
What we will look at
- Where technology is quietly costing you billable time
- How responsibility is spread across your suppliers today
- What changes when one partner owns the whole picture