IT Supportsince 2001
Managed IT SupportCo-managed ITIT Strategy & vCTOCyber Security & ComplianceCloud & Microsoft 365Backup & Disaster RecoveryIT Projects & office movesYour whole IT function, run by a team that knows your firm. One named partner stays accountable for the lot, so nothing falls between suppliers and nothing has to be explained twice.
Businesses with around 20 to 500 users need dependable day-to-day support and technology that helps them grow. Some outsource their IT to us; others ask us to work alongside their internal team. Either way, the aim is to prevent recurring problems and make technology support the way the business works.
We work the other way round. A named account partner holds the whole picture — your systems, your line-of-business software, your suppliers, your security position — and is judged on whether the problems stop recurring, not on how fast tickets close.
Unlimited remote support in office hours from our engineers. On-site break/fix visits are included at some contract levels and billed separately at others. You reach people who have seen your environment before, not a call centre reading a script.
Systems, network and backups are watched continuously, so most faults are dealt with before anyone in your office notices them. The aim is a quiet week, not a fast response time.
We sit down with you regularly and go through systems, vendors, connectivity and security together — the things that never make it into a support ticket because nobody has time to raise them.
Your account partner coordinates every vendor involved in your technology, with the full picture in mind. When something sits between two suppliers, it is still theirs to resolve.
Patching, access control, backup testing and the evidence an audit asks for, handled as part of the service rather than sold as an afterthought.
Thirty minutes with a senior engineer, on a video call.
One page you keep, whether or not we ever work together.
A named partner holds the whole picture: systems, suppliers and security.
Face to face, so recurring problems get removed rather than closed.
Three months, then it rolls. If the partnership is not working you can walk away, which keeps the pressure where it belongs.
Our team works across IT support, operations, web development and managed hosting, with clear responsibility for your environment.
Scoped to how much of the function you want us to own. We will tell you plainly which one fits at the Partnership Review.
No. We work on quarterly rolling contracts, so you can walk away after three months. We would rather earn the next quarter than hold you to a year.
Yes. A specialised team looks after your environment and one named account partner stays responsible for it. You should not have to re-explain your setup.
Yes. Third-party application support is part of the service, including practice and case management software such as LEAP, Clio and Proclaim.
Support hours and out-of-hours arrangements are set out in your service agreement. We will be explicit about them at the Partnership Review rather than leave you to find out during an incident.
Then co-managed IT is probably the better fit. We back up your in-house person rather than replace them, taking the load they cannot cover.
Thirty minutes with a senior engineer, then a written one-page summary you keep whether or not you work with us.
