Overflow and escalation
Your IT manager decides what to hand over. Routine tickets at busy times, projects that need more hands, or the problems that need a specialist.
Co-managed IT support.
Your IT manager keeps the relationships and the context. We bring the depth, the agreed support cover and the second opinion — so one person is no longer the single point of failure.
Quarterly rolling contractWalk away after three months
The problem is that there is one of them.
An in-house IT manager who knows the firm is worth a great deal. What they cannot be is a security specialist, a network engineer, a Microsoft 365 architect and an out-of-hours rota all at once — and when they take leave, the firm holds its breath.
Co-managed IT keeps them in the role they are good at and puts a team behind them. They stay the face of IT internally. We take the specialist work, the overflow and the cover.
What this involves.
Cover that does not depend on one person
Holidays, illness and handovers stop being a risk to the firm. Someone who already knows the environment picks it up.
Specialist depth on call
Security, networking, cloud architecture and backup design, available when the question comes up rather than hired in after something breaks.
A second opinion on the big calls
Before you commit to a migration, a renewal or a new platform, you get an experienced view from outside the building.
Questions we get asked.
Will this undermine our IT manager?
It should do the opposite. The arrangement works when they own it: they decide what to delegate, and they keep the internal relationships. We have seen it make the role sustainable rather than threaten it.
How is it priced against full managed IT?
It depends on how much of the function you want us to carry. We will scope it with your IT manager in the room, not around them.
Can it become full managed IT later?
Yes, and it often does when someone moves on. Because we already know the environment, that transition is far less disruptive than starting cold.
Also part of IT Support.
IT Strategy & vCTOSome firms get technology oversight from a full-time CTO.Cyber Security & ComplianceAudits rarely go badly because the IT is wrong.Cloud & Microsoft 365Most firms are already on Microsoft 365.Backup & Disaster RecoveryEvery firm has a backup.IT Projects & office movesMoving premises, opening a second office or replacing ageing kit.
One accountable partner for all of it.
Thirty minutes with a senior engineer, then a written one-page summary you keep whether or not you work with us.
- Twenty to thirty minutesWith a senior engineer, on a video call.
- A written summary you keepOne page, yours whether or not we ever work together.
- No obligationNothing to sign at the end, and no pressure to.