Operational Support Self-Assessment

Not sure about your business’ operational support needs? We’re here to help, with a simple self assessment.

For each statement below, score your organisation from 1–5:

1 = Rarely true
3 = Partially true / inconsistent
5 = Consistently true across the business

Support & Issue Management

• Recurring IT issues are usually identified and permanently resolved.
• Users receive consistent answers regardless of which engineer handles the issue.
• Support tickets rarely need to be repeatedly reopened or revisited.
• Root causes are investigated rather than only symptoms being fixed.

Documentation & Knowledge

• System documentation is current and accessible when needed.
• Key operational knowledge is not dependent on one individual.
• Another support provider could realistically understand the environment without major disruption.

User & Access Management

• New employees are operationally ready on day one.
• Offboarding processes reliably remove access and protect business data.
• Permissions are reviewed and aligned to actual role requirements.
• Shared systems and devices are configured consistently across teams.

Operational Stability

• Users generally know what to expect from systems and support processes.
• Small IT issues rarely escalate into operational disruptions.
• Monitoring identifies issues before users report them.
• Operational ownership and responsibilities are clearly defined.

Scoring Guide

55+
Your environment is likely operating with strong operational maturity and relatively low friction.

40–54
There may be some hidden inefficiencies, inconsistencies, or dependencies creating unnecessary operational drag over time.

Below 40
This illustrates recurring operational friction, reactive support patterns, or weak governance processes may be consuming more internal time and risk than is immediately visible.

Not sure whether your business needs additional operational support?

Ask a simpler question: what are you actually risking by delaying a second opinion? 

That is exactly what our Free IT Health Check is designed to address. It brings potential risks into one clear view so you can understand whether your environment is genuinely being managed or simply functioning without incident.

Call: 01707 378455
Email: hello@tristartechsolutions.co.uk