Self-Assessment: Operational Resilience
Have you ever wondered about your business’ operational resilience? We’re here to help you see where you stand.
None of these situations are exotic. They’re the stuff that happens to someone, somewhere, most weeks.
| Scenario | What actually happens | The question worth asking now |
| Internet outage at the office | Everyone’s stuck until it’s fixed; unless there’s a fallback | Could the team keep working from phones or another connection today? |
| A laptop dies | Depends entirely on what was backed up and how recently | If it died right now, what would actually be lost? |
| A device is lost or stolen | Depends on whether it’s encrypted and can be wiped remotely | Could you lock that device out in the next five minutes? |
| Locked out of Microsoft 365 | Could be minutes or days, depending on recovery access set up in advance | Who else can get back in if the usual person can’t? |
| Ransomware hits | Recovery speed depends almost entirely on backups tested before the attack | When was your backup last actually restored, not just taken? |
| A key person is unexpectedly unavailable | Work stalls wherever only they knew the process or held the access | Is there anything only one person in your business can do? |
You’ll notice none of these are really about technology. They’re about whether the habit exists before the moment arrives; the same reason a fire drill isn’t about the fire.
This exercise tests something slightly different: whether your business (not just the IT) knows what to do in the first ten minutes.
The Resilience Check
Answer honestly; this isn’t a test, it’s a mirror.
| # | Question | Yes | Not sure | No |
| 1 | Could your team work for half a day if the office internet went down? | |||
| 2 | If a laptop died today, would you know exactly what’s lost vs. backed up? | |||
| 3 | Could a lost or stolen device be remotely locked or wiped today? | |||
| 4 | Is there more than one person who can recover a locked Microsoft account? | |||
| 5 | Has your backup been restored and tested in the last six months, not just taken? | |||
| 6 | If your most critical person was out for two weeks, could someone else pick up what they do? |
How did you score?
Three or more “not sure” or “no” answers is completely normal; it just means the plan currently lives in someone’s head rather than anywhere your business could act on without them.
Are you looking for an IT provider to help ensure operational resilience?
Our Free IT Health Check, you’ll get clarity about whether Tristar Tech Solutions is the right fit for your needs.
Call: 01707 378455
Email: hello@tristartechsolutions.co.uk